Refund Request Guidelines

Refund Request Guidelines

Any cancellations or refunds must be requested at least seven (7) days prior to the beginning of the session and must be accompanied with the original receipt.  

The Refund Request Form (PDF) must be completed properly and signed by the Customer.  Refund Request Forms can be downloaded or picked up, completed and dropped off at up at the following locations:

Miramar Regional Park Aquatic Complex
16801 Miramar Parkway
Miramar, FL 33027
Phone: 954-641-0150

Or

Miramar Aquatic Complex
6920 SW 35 Street
Miramar, FL 33025
Phone: 954-894-3133

No refunds will be issued if you register for classes less than seven (7) days prior to the beginning of the session.

Attention Customers:

  • Customers are required to bring their original receipt in order for us to process the refund; no receipt, no refund!
  • Please note that an incomplete refund request form will not be processed.
  • Finance will only return funds to the customer who submitted a Check or Money Order to the City.
  • Refunds may take up to six (6) weeks to process.
Credit Card transactions will be credited to the credit card that was used to pay for the services.