How are the water rates determined?
Water rates are set to cover the cost of acquiring, treating and delivering water to your tap and are adjusted annually based on the increase in costs within the region. This way, large rate increases are avoided, and the city is able to ensure that quality water is provided to you and approximately 35,000 other customers. Rates also cover the costs of scheduled replacement of aging water & sewer lines and the addition of new treatment facilities.

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1. How are the water rates determined?
2. Why does sewer service cost more than water service?
3. Is my meter accurate?
4. There's a leak out by the street. Who is responsible for it?